Frequently Asked Questions
Everything you need to know about your Origin Coffee experience.
How long will it take to receive my coffee?
We roast our beans to order to ensure maximum freshness. Standard shipping typically takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship our premium beans worldwide. International delivery times vary by country but generally take between 7-14 business days.
What is your return policy for coffee beans?
Since coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or refund.
Can I get my coffee pre-ground?
Absolutely. While we recommend whole beans for freshness, you can select your preferred grind size (Drip, Espresso, or French Press) on the product page before adding to your cart.
How should I store my Origin Coffee?
To maintain flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the bean quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.