Returns & Exchanges
At Origin Coffee, we want you to be completely satisfied with your brew, which is why we offer a 30-day return window for all equipment and unopened coffee bags. If your order doesn't meet your expectations, our team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring that equipment is well-protected and coffee bags remain sealed to qualify for a full refund.
Ship the Items
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing